Privacy Policy for claritavor.sbs

Your data privacy and security are very important to us

Introduction to our privacy policy

This privacy policy explains how we collect, use, store, and share personal information of users on claritavor.sbs. We uphold the privacy of all visitors and comply with regulations in Malaysia, including the Personal Data Protection Act (PDPA).

By using our services, you consent to our data practices as outlined below. We recommend reading this policy fully to understand your rights and our responsibilities.

Information we collect from you

We collect personal details you provide through forms, emails, calls, or service bookings. These typically include your name, contact information, and service preferences.

Information you provide directly

  • • Name and surname when making a booking or submitting a form
  • • Contact details such as email address and mobile number
  • • Address for scheduling on-site services or visits
  • • Preferences or special instructions for your bookings
  • • Feedback or correspondence shared with our team

Information collected automatically

  • • Device information including model, operating system, and browser
  • • Visitor activity and clicks tracked for analytics purposes
  • • General location identified by IP address
  • • Cookies and similar tracking technologies usage
  • • Times and dates of visits to our website

How your data is used

Your information helps us manage bookings, offer support, personalize services, and improve site functionality. It is also used for legitimate business improvement and safety measures.

  • • Arranging and confirming window cleaning appointments
  • • Improving service quality via feedback and analytics
  • • Providing necessary updates on your bookings
  • • Complying with regulatory or security requirements
  • • Ensuring safety and accurate service delivery
  • • Managing billing and administrative needs
  • • Responding to your support or inquiry requests

Our commitment: We protect your data with strong security measures. Your personal details are never sold and are only shared with trusted partners or by legal requirement.

How we share personal information

Data may be shared with service partners and staff for operational reasons only. We do not distribute or sell your data to third parties for marketing purposes.

Our service providers

Trusted contractors or technology partners may access necessary data under confidentiality agreements, solely to fulfill our services.

For legal purposes

We may disclose information to comply with Malaysian law or regulatory bodies.

Anonymous usage statistics

We collect non-personal, aggregated usage data to guide service improvements.

Your rights regarding your data

You can access, correct, or delete your information or object to processing. Contact us for any requests regarding your PDPA data rights.

  • • Request access to your personal data records.
  • • Ask for corrections to inaccurate information.
  • • Request deletion of personal details held.
  • • Receive a digital copy of your data.
  • • Object to how we use your data.
  • • Request restricted usage of your information.

To exercise your rights, email or contact our team using the details provided below.

How we protect your data

We use industry-standard security tools and operational protocols to prevent unauthorized access, modification, or loss of data.

Technical measures we use

  • • Strong data encryption standards for storage and transfer
  • • Firewall and anti-virus monitoring systems
  • • Multi-factor authentication for sensitive systems
  • • Automated system updates to address vulnerabilities

Organizational safety steps

  • • Access restricted to authorized staff only
  • • Confidentiality policies for all team members
  • • Routine privacy training and reviews
  • • Regular security and risk assessments

How long we keep your data

We retain personal data only as long as required to deliver our services or meet legal obligations.

  • • Stored as long as you maintain an active account.
  • • No educational data is collected or stored.
  • • Messages and inquiries for the time needed for support.
  • • Service-related billing data kept per legal requirements.
  • • No unrelated marketing or profiling data is stored.

Data no longer required is deleted securely and permanently.

Transfers outside of Malaysia

We mainly store data within Malaysia, but may use global IT tools. When this happens, safeguards under law apply.

  • • Data centers with high-level security standards
  • • Agreements upholding your privacy rights
  • • Encryption for cross-border transfer activities
  • • Vendor compliance with PDPA and data protection laws

Cookies and tracking

Cookies optimize site performance and personalize experiences. Some are required for the website to work properly.

Types of cookies we use

  • • Maintain secure access and basic site operation.
  • • Collect usage data to improve speed and performance.
  • • Remember preferences and enhance experience.
  • • Enable certain interactive features on our website.

You can adjust cookie settings on our site or in your browser.

Privacy policy updates

We may update this policy occasionally. Latest changes are shown at the top of this page; please check for updates.

  • • Email notification if required by law
  • • Banner or pop-up on our website
  • • Direct communication if appropriate
  • • Posting change date at policy top

Changes take effect after being posted or as stated in our notice.

How to contact us

Questions or requests about privacy may be sent as shown below.

Claritavor

Level 16, Menara UMCity, Iskandar Puteri, Johor 79250 Malaysia

Phone: +60 4-863 0950

Email: content@claritavor.sbs

Last updated: February 15, 2026

Effective as of February 15, 2026